1. Try it before you pay
Every new workspace starts with a free trial, currently 14 days, with no payment card needed. The trial lets you use Hubbub on your own business before you decide to pay, which is why we do not offer refunds after you buy a plan. The trial’s terms are in section 9 of our Terms of Service.
2. Payments are not refunded
Once a payment has been charged, it is not refunded. This includes:
- Your first payment for a plan, monthly or yearly.
- Renewal payments, monthly or yearly.
- Partial billing periods, including when you cancel or move to a smaller plan mid-period.
- Top-ups and other one-off purchases.
- Accounts suspended or closed for breaking our Terms of Service, for example for spam or vote manipulation.
3. When we put it right
This policy covers changing your mind. It does not cover our mistakes. If you were charged twice, charged after you cancelled, charged the wrong amount, or the Service was unavailable for a long stretch, tell us and we will correct it, which can include a refund.
4. Cancelling
You can cancel any time from the Billing screen, or by emailing hubbub@smallbiggrowth.com. Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for, and your data stays as described in our Privacy Policy.
5. Raising a billing problem
Email hubbub@smallbiggrowth.com from the address on your account. Include the workspace name, or the receipt from your payment, and what looks wrong. We reply within two working days.
6. How corrections are paid
Paid plans are sold through our payment provider, which acts as Merchant of Record. Any correction we make goes back to the original payment method through them, in the currency you paid in, including any tax that was charged. Banks usually take 5 to 10 working days to show it.
7. Talk to us before disputing a charge
If a charge looks wrong, please contact us before raising a dispute or chargeback with your bank. We can nearly always sort it out faster, and a dispute can pause your account while the bank reviews it.
8. Your legal rights
Nothing in this policy takes away rights you have under the law where you live. If you buy as a consumer in the European Union or the United Kingdom, you have a 14-day right to withdraw from a purchase of a digital service. When you ask the Service to start straight away at checkout, you agree that this right ends once the Service has been fully provided.
9. Changes to this policy
We may update this policy. The version and date at the top show which one is current. A change never affects a payment you made before it.
Questions: hubbub@smallbiggrowth.com. See also our Terms of Service.